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Cox device Install: Press the Home or Contour button on your Cox voice remote, choose Apps, and then HBO Max. If you're traveling, wait until you return home to change your subscription plan. If you still can't change your plan, find out who your subscription is billed through and contact them for help. Troubleshooting I'm repeatedly asked if I'm Home or Traveling If you're the account owner and you're repeatedly prompted for your location (Home or Traveling), do the following: Update your HBO Max.